UNIT 9

Online Shopping

Part A
Warming up

Assalamualaikum warahamtullahiwabarokatuh. Good morning, everyone. Today we are going to talk about ONLINE SHOPPING.

Before we begin, I’d like to ask you some questions.

 

  1. What makes online shopping popular?
  2. Can online shopping replace shopping in reality? 

You can refer to the sample answer:

Without looking at the video script, please complete some missing words.

  1. What makes online shopping popular?

For sure, it is understandable for us that buying stuff online is gaining tremendous _________

among people in modern society. People who don’t have time to get to the store in person can _________the virtual stores instead. Online Market Places, such as Shoppe and Tokopedia offer diverse range of products with different price ranges which cater for the needs of people of all ages. Because the customer service has improved greatly, I see that many people are placing their trust on online shopping these days. Furthermore, the pandemic makes online shopping becomes dominant _________of shopping.

  1. Can online shopping replace shopping in reality?

Each type of shopping method has its own merits. In conventional shopping, which is at physical stores, there are a _________range of clothes of different brands on display and the _________can feel free to try on their favorite pieces of garment. On the other hand, in online stores, through applications, people can compare prices and look at the review sections based on stars rating and receive _________whether that product is worth buying or not in a nutshell.

Part B
Useful vocabulary and expressions

Please complete the blanks. Do you have the same answers with a classmate next to you? Compare your answers with your partner and then watch the video to confirm by watching the following video:

1. For sure, it is understandable for us that _____________ stuff online is gaining tremendous popularity among people in _____________ society.

2. Online Market Places, such as Shoppe and Tokopedia offer diverse _____________ of products with different price ranges which cater for the _____________ of people of all ages

3. Each type of shopping method has its own merits, for instance, in conventional _____________, which is at physical stores, there are a wide range of clothes of different brands on _____________ and the customers can feel free to try on their favorite pieces of garment.

4. On the other hand, in online stores, through applications, people can _____________ prices and look at the review sections based on stars rating and receive advice whether that product is _____________ buying or not in a nutshell.

5. I won’t miss the opportunity to _____________ full advantages from many occasional big sales of footwear _____________.

6. You cannot always _____________ everything to run smoothly as planned because every cloud has a silver _____________, so it means it has one of some disadvantages.

7. Sometimes users’ _____________ is leaked, and it can cause a serious threat to customers who are using the online _____________ places.

Part C
Finding Information

Interview a friend with the following questions:

  1. What makes you do online shopping?
  2. What would happen if you bought something disappointing from an online market place?
  3. Is online shopping satisfying enough for purchasing shoes?
  4. How long does it normally take you before buying an item?
  5. What are disadvantages of buying online.

After finishing your interview, watch the sample interview and complete the missing blanks without looking at the video script. However, you may read some parts of the video script only when you find difficulties:

  1. What makes you do online shopping?

It is because consumers can access the virtual __________ on the Internet and browse for the items they love until they find what they need. In addition, it is so convenient for consumers to compare __________ and look at the review sections and receive advice whether that product is worth buying or not. It makes us decide quickly, but it turns out to be wise __________.

  1. What would happen if you bought something disappointing from an online market place?

I would complain and I would consider the item bought online had __________ to live up to my expectations, but there could be __________ to the problem. I Would keep shopping online because when things happened, they would be responsible by changing another item or give a __________.

  1. Is online shopping satisfying enough for purchasing shoes?

Definitely, because buying shoes online has never been more __________ and affordable.

I won’t miss the opportunity to take full __________ from many occasional big sales of footwear promotions. I realize that I am unable to actually try the shoes on, but competitive prices, wide product ranges and other exclusive customer’s experiences on some market places are __________.

  1. How long does it normally take you before buying an item?

Normally, I no longer spend 30 minutes to decide which product I want to buy. Sometimes, I can even make a __________ in less than five minutes when I urgently __________ to buy something. In addition, I request the __________ for the same day, so online shopping really works magic.

  1. What are disadvantages of buying online.

You cannot always expect everything to run __________ as planned because every cloud has a silver lining. In general, advancement in modern world offers lots of advantages, but the drawbacks couldn’t be overlooked. For example, cyber __________ can be troublesome or even dangerous. Sometimes users’ information is leaked, and it can cause a serious threat to customers who are using the online market places. The second one, the concern which should also be taken into account is overspending due to constant exposure to products of preference. It is because social media use algorithm that can __________ shopping habits and keep reminding customers not to miss their latest attractive products.

Part D
Reporting

Switch the role and make an interview again, but you can adjust or add the questions.

As you have finished making an interview, make a report of the interview result. Make some notes to prepare, and below are the examples. Watch a sample of reporting the result of an interview, when necessary, by watching the following video.

When you are ready to make a report about your interview with a partner, please present your report orally in front of the classroom.

Part E
Discussion

Watch a video clip and discuss the questions that follow.

  1. According to the speaker, what is the research title?
  2. What makes the lecturer raise this issue?
  3. Why does she mention one-stop shopping phenomenon?
  4. What proves that the role of intermediaries is now getting stronger?
  5. What is the third condition mentioned about consumer behavior?

Watch a video clip and discuss the questions that follow. Neither look at the video script nor read the sample answers. However, you may replay or pause the video. You can also watch some vocabulary practices in this link when you need it.

Compare your answers in groups. Check your answers by completing some missing words. You can turn to complete sample answers only when you think it is too difficult.

  1. According to the speaker, what is the research title?

The ___________ entitled “Consumer Behavior of the Indonesian Online Market Board in 2019” tries to capture the behavior of e-marketplace ___________ in 2019.

  1. What makes the lecturer raise this issue?

It is because of strengthening of the ___________ of e-marketplaces online over the ___________ few years.

  1. Why does she mention one-stop shopping phenomenon?

Because shopping ___________ is where enough from only one page for users to view, select, and buy various products/brands in a much more ___________ and convenient way.

  1. What proves that the role of intermediaries is now getting stronger?

Trust ___________ and transactions that are detrimental to consumers can be overcome by an admin ___________.

  1. What is the third condition mentioned about consumer behavior?

It is the ___________ of product information ___________ on Indonesian online marketplace.

Part F
Voice your opinion

  1. Do you prefer going to the mall or shopping online?
  2. What would happen if you cancelled purchasing an item online, and what would  happen if you did it at the mall?
  3. What kinds of services are available on online shopping?
  4. What is your favourite online market place? What are the advantages?
  5. How do you protect your personal information to prevent from cybercrime?
  6. What is your advice to online consumers?

Part G
Working on a project

Please create a video project about the topic. Here is a sample project by a student.

EXTRA RESOURCES

Help yourselves with extra vocabulary and useful expressions resources plus answers. Play, pause, or replay only when you think you need them. Add extra vocabulary or write useful expressions to prepare the project, and you may discuss the vocabulary only when you find difficulties with the meaning.

You can click the link below for extra vocabulary and useful expressions resources:

However, you can skip this activity when you have sufficient vocabulary and useful expressions to develop your project, which can be a monolog, an interview, a conversation, or role-play.

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